Dispatch and Delivery Options
Stock permitting, all orders are usually dispatched within 2-3 working days, to arrive with customers within 7 - 10 working days. If we are temporarily out of stock, we will inform you of the delay and arrange an alternative dispatch date.
Delivery is charged at £4.95 on all orders in the UK regardless of size, weight or the number of packages.
See below for area exclusions
Stock permitting, if you place an order using our 1-2 day delivery option before 2.30pm on day of purchase the item will be despatched on the same day, with our 1-2 business day courier delivery company. Orders placed after 2.30pm on Friday will not arrive until Tuesday-Wednesday of the following week, Bank Holiday excluding.
Please note - all 1-2 day items require a signature on delivery.
Delivery is charged at £6.95 on all orders in the UK regardless of size, weight or the number of packages.
See below for area exclusions
Free P&P Events
During our Free P&P Events we offer a £4.95 discount on standard UK mainland deliveries on orders over £40. However if you live out of our standard price delivery areas such as the Channel Islands (see below for Area Exclusions), you will receive a £4.95 discount on the total postage cost to deliver to your area.
P&P events are subject to change. Offer only valid during specific dates advertised. Discount of £4.95 on standard delivery on all orders in the UK regardless of size, weight or the number of packages.
See below for area exclusions. Excludes Express Delivery.
Our Delivery Service
The majority of our orders are dispatched through a courier service and require a signature on receipt. We recommend that you let us know any special requirements or information regarding the successful delivery of your item.
Area Exclusions to Standard & Express Delivery
Standard Delivery: Standard delivery is applicable throughout the United Kingdom but excludes the Isle of Man, Isle of Wight and the Channel Islands. Please contact us for delivery costs to the Scottish Highlands & Islands and Northern Ireland as delivery price is calculated dependant on location.
Express Delivery: This is not currently available to Isle of Man, Isle of Wight, Channel Islands, Scottish Highlands & Islands and Northern Ireland.
For a quote on deliveries outside our service area, please contact our Customer Services Team on +44 (0)8450 525 125.
Further Delivery Information
Although we endeavour to dispatch complete orders in one consignment, we may from time to time need to send orders via multiple packages, which may result in orders being delivered on different dates.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address. We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.
Please note: your first order placed with us will only be delivered to the registered billing address associated with the credit / debit card that is used for payment.
If you place an order on a Bank Holiday it will not be processed and dispatched until the first business day following the bank holidays at the earliest.
Christmas Holiday Period
Final Christmas delivery dates as follows:
Standard delivery- orders must be placed by 2:30pm on Monday 19th December.
Express delivery – orders must be placed by 2:30pm on Wednesday 21st December.
All out of Areas such as: Northern Ireland, Scottish Highlands must be placed by 19th December.
Orders placed after the 21st will not be processed until the 2nd of January 2017.
Severe Weather Conditions
During periods of severe weather conditions our delivery times can be longer. We aim to keep our customers informed and updated on the progress of their orders as often as we can. If you require an update on the progress of your order please contact us. If you require a product urgently during severe weather conditions and bank holiday times please contact us first for an up-to-date stock and delivery estimate.