08450 525 125
Frequently Asked Questions
Use the search box, select from a category to the left or you might find your answer in our most common questions listed under the search box.
Common Questions
Click a question to reveal each answer...
I received an item as a gift but the item is too small
The person who ordered the item must download a Returns Form and return with the item. Alternatively email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number and we will post a returns form out.
Can I pick a delivery date
Yes when you place your order tell us when it is convenient to send. Please complete the details in the special instructions box when placing your order.
How do I return my item?
Please download and complete a Returns Form and return with the item. Alternatively email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number and we will post a returns form out.
The item was damaged in the post
Please email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number. Depending on the size of the item, we may need proof of damage i.e. the item may either need to be returned, or we may need photos, before we can send out a replacement.
I'm missing screws / parts for my item
Please email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number and we will send out the screws or missing parts.
Why do I have to pay more for postage when Royal Mail delivers to me in the Shetlands?
The Courier that Roman at Home uses unfortunately charges more to deliver to the Scottish Highlands and Offshore.
