Frequently Asked Questions for Product Faults & Returns

Please download and complete a Returns Form and return with the item. Alternatively email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number and we will post a returns form out.

Please email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number. Depending on the size of the item, we may need proof of damage i.e. the item may either need to be returned, or we may need photos, before we can send out a replacement.

Please email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number and we will send out the screws or missing parts. 

You have 7 days to return unopened, unwanted items for a refund. Please download and complete a Returns Form and return with the unwanted item.

Alternatively email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number and we will post a returns form out.

The item may not need to send it back as may be able to send a replacement part out. Please email info@romanathome.com or telephone us on 08450 525 125 with your order or invoice number. We can then advise you as to whether we can send out a replacement part, or whether the whole item needs to be replaced.

If you do need the whole item replaces, please download and complete a Returns Form and return with the faulty item. We will either replace or refund the item at your preference. We will also refund the return postage.