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Home > Customer Services > Refunds and Returns

Refunds and Returns

Returning a Product

To return a product, simply download and print our Returns Form, complete the relevant sections as marked and return it with your product when you send it back to us.

Please Note: Failure to complete / include the Returns Form may result in delays with processing your claim. It is recommended that you obtain a proof of posting to aid us in processing your return.

Packaging and Posting Item

When returning an item please make sure it is returned in its original packaging, preferably unopened and in a dry, clean, sanitary state.

Please make sure that all items are returned in appropriate and secure packaging.

Duplicate or Incorrect Item

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your account once we have received and processed the item.

If the fault lies with Roman at Home we will refund the return postage.

Unwanted Item

You may return any unopened item within 7 days of receiving it for a full refund, excluding delivery costs. We will refund your account once we have received and processed the item.

Certain products are excluded from our returns policy due to health and safety and hygiene reasons. These include - razors, toiletries including (without limitation) body lotions, creams, shower gel, shampoo, liquid soaps, shaving cream or gift sets including any of these items.

In these cases we will not refund the return postage. We will only refund the initial postage if the item is returned within 7 days and unopened.

Faulty or Damaged

You may return any item that was faulty or damaged when received for a full refund. We will refund your account once we have received and processed the item.

Once our Quality Assurance team have investigated the damage or fault and deem it to be damaged or faulty, we will also refund the initial and return postage of the item.

Further Details

For further details, please see our Terms and Conditions of Sale.