Roman at Home

How Do I Return A Product?
To return a product, simply download and print our Returns Form (Click Here), complete the relevant sections as marked and return it with your product when you send it back to us. Please Note: failure to complete / include the Returns Form may result in delays with processing your claim. it is recommended that you obtain a proof of posting to aid us in processing your return.
 
Duplicate or incorrect item - You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item.

Unwanted item - You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.

Please Note;

• We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

• Certain products are excluded from our returns policy due to health and safety and hygiene reasons. These include - razors, toiletries including (without limitation) body lotions, creams, shower gel, shampoo, liquid soaps, shaving cream or gift sets including any of these items.

You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
 
For further details, please see our Terms and Conditions.
 
The Recycling of Waste Electrical and Electronic Equipment (WEEE) from Roman at Home

If the symbol below is imprinted on a Roman at Home product, it indicates that at the end of its life it should not be treated as normal household waste.

To comply with EU legislation we are required to reduce the amount of electronic equipment we send to landfill sites each year, as the UK currently throws away around 2 million tones of WEEE each year. To reduce the effects on the environment this equipment should be disposed of or recycled correctly.

To ensure safe disposal of any Roman at Home items that come under this classification, we offer a convenient return scheme. Simply send back the used Roman at Home electrical item and we will dispose of it in the correct manner.

Please post the item to the following address;

Returns Department

Roman at Home Ltd

Unit 2, Whitworth Drive

Aycliffe Industrial Park

County Durham

DL5 6SZ

UK